If you require immediate help with your account, please log into online banking, which is available. Our technology teams are engaged and working to restore access. “It sounds like consumers being limited in their choices and having to do a lot of extra effort to get the services they want.“We are currently experiencing access issues with mobile banking. He said the situation with PNC and third party apps does not sound like a great consumer experience. Pitts said one of the group’s founding principles is that security should empower consumer control and access, not block it. “The priority for us is making sure that consumers have choices in the apps they get to use to improve their financial lives.”īoth PNC Bank and Plaid are members of the FinancialDataExchange, a financial information sharing group that sets standards for the financial technology industry. “Our technology works with PNC’s security enhancements, it works with the security enhancements of banks all over the country,” Pitts said. He said Plaid is capable of working with PNC’s security enhancements, but that PNC has not restored the connection between the two. John Pitts, Plaid’s policy lead, said the company became aware of issues with PNC at the end of the summer. Thornburg said he closed his PNC account and now banks with the online-only bank Axos. “This seemed like an intentional decision, not some bug or technical issue.” so I know that when issues are typically caused by technical reasons, the issue is usually resolved quickly,” Thornburg said. Thornburg said he contacted PNC customer service three times he said they eventually responding saying that they were working on a fix to re-link PNC accounts with Plaid, though no details or timeline were shared. Plaid is an intermediary that allows people to connect their bank account to other services. He uses the platform Plaid to connect to online services including Mint and Privacy. closed his PNC bank account last month because of third-party connectivity issues. Entire threads on Reddit are dedicated to trying to solve the problem.Ĭhad Thornburg of Perry, Mich. Scores of customers have tweeted PNC’s customer service Twitter asking about third-party connectivity issues. Bush was eventually able to reconnect her PNC account to Venmo, but she said it was advice from Venmo’s customer service, not PNC’s, that helped her reconnect. Neither Hargreaves nor Bush received information about how to reconnect from PNC customer service. “Our changes were made to enhance security across PNC online banking and they were not specific to any individual users.” However, customers who have lost access must manually re-link their accounts to Venmo if they wish to keep using it. PNC’s statement also said that the company does support Venmo transactions via bank account. Venmo’s parent company PayPal declined to comment for this story. “I contacted Venmo and they said it’s all on PNC.” “I called PNC and they said they couldn’t really help me,” Bush said. said bank transfers out of her Venmo account stopped working suddenly in mid-October. Hargreaves isn’t alone in having an issue re-connecting a PNC bank account directly to third-party apps. “When they stop talking to each other, problems can arise.” “Business today happens in the digital realm, and it’s important that the tools we use are able to talk to each other,” Hargreaves said. The difference can be hundreds of dollars per transaction. He said he incurs a higher service fee when his customers pay with a credit or debit card instead of bank-to-bank transactions. It would also cost him more money as a business owner, Hargreaves said. “To abandon out of the blue would be difficult,” he said. Hargreaves was frustrated by the sudden difficulty he said he’d spent months getting accustomed to using Harvest and understanding its features. In an emailed statement, a PNC spokesperson wrote that the bank is not trying to get customers to use Zelle in place of other services. Zelle is a money transfer app similar to Venmo that is owned in part by PNC Bank. WHYY thanks our sponsors - become a WHYY sponsor
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